What Our Customers Say

I would like to recognize the Rite-Solutions media staff for their outstanding support of the 2008 Submarine Imaging and Electronic Warfare Program Review at NUWCDIVNPT on 1-3 April 2008. The Team's outstanding audio/visual support contributed to the resounding success of the program review.

I want to send my thanks and appreciation to the Code 114 telephone Team for their outstanding response to keep the phone system in B1171 operational during an emergency power shut down last Tuesday. While we were forced to shut down the power to the building, Code 114 responded with very little notice to ensure that the phone system remained operational, thereby allowing employees to accomplish some of their tasking during the power outage.

You did it again! You have a wonderful knack to ensure your customers are very satisfied with the client support services you provide. You should feel very proud of your efforts. As I have said in the past and personally experienced for myself, your client support services is outstanding. Thanks for making our organization look great!

You have done it again. Without your guidance and counsel, I would have listened to our financial people and made a bad situation worse. Thanks for showing me the correct application of RDTE funds and providing me the references that allowed me to get this error corrected. I am still learning this job, but it has been easier because of your support.

Team, I would like all of you to know that your hard work is appreciated by those we serve. This note is a testament to your professionalism and dedication to our efforts. Thanks for your efforts, keep charging.

Thanks for your support throughout this contract and the contracts we have worked together over the past 12 years. Your willingness to look for alternatives made this one tasking more pleasurable than I would have expected. I will pass along my recommendations to my replacement prior to my retirement.

I wanted to take the time to provide feedback on "Help Desk" services that were provided by Christopher Mathis, Contractor employee located in B-11, Code 59.   

As you are aware the contracts department has been under a great deal of pressure recently.  Since April 2011 I was reassigned to assist in transferring information between Contracts, NAVSEA 02, NUWCDIVNPT and NUWC Headquarters.  On numerous occasions we needed work stations set up and Chris Mathis responded quickly, set up the work areas, provided the necessary links to various printers in the buildings, ensured that the equipment was working.  He also inquired on a daily basis if anything was needed to help expedite any of the processes that we were working on.  Provided necessary access to NMCI for all of the auditors and other NON-Code 59 NUWC employees that arrived on a weekly basis to audit or assist Code 59.

Most recently I had to provide COR training for all of the 1102's in Bldg 11 and it was actually for four (4) weeks.  The conference room equipment was set up daily and the room opened before any of us arrived.  Whenever any equipment malfunction or question came up Chris Mathis responded immediately and fixed or provided anything that was needed.  He came by several times each day and inquired if everything was on track or if we needed anything.  

I just wanted to say that he took his job seriously and I feel went above and beyond to provide the services necessary to make an unpleasant situation run smoothly and seamless.  Not once did I have ask twice for anything he made himself available and made everything work properly.

Please pass on to Rite-Solutions’ upper Mgmt. You have a great crew and your team’s efforts do not go unnoticed by our customers or myself. Thank your guys and great job (as usual) for your leadership in supporting the below GSA award!

Please join us in congratulating the Division Newport Research, Development, Test & Evaluation (RDT&E) Network Build-Out Project Team for garnering this year's General Services Administration (GSA) Network Services Award in the Technical Excellence category. Sponsored by the GSA and Interagency Management Council, the award recognizes individuals and groups who, through their use of Federal Acquisition Services - Office of Integrated Technology Service contracts, have improved the quality, management, and cost effectiveness of telecommunication services for their agency.

The RDT&E Network Build-Out Project Team members met the challenge of providing a separate network for scientists and engineers here, an RDT&E environment, which allows continuity of network services not supported under Navy and Marine Corps Intranet. The RDT&E Network infrastructure provides the command with network services, Internet access, and external network connectivity via NUWC Division Newport wide area network. By leveraging GSA contracts for the purchase of equipment, the Team established the innovative build-out of the RDT&E network infrastructure, resulting in the migration from a single local network system to two separate networks - NMCI and RDT&E.

Team members from the Enterprise Infrastructure Branch, Code 11421, include: Ms. Kathryn Conrad; Mr. James DiPaola; Mr. David Kenney; Mr. Karl VonWinkle; and, Mr. John Trifero; and, Ms. Tracey Correll from Physical Operations, Code 115. Also recognized the efforts of support contractors Rite-Solutions and SAIC. The GSA Award will be presented at an awards luncheon during the GSA Network Services Conference in Dallas, TX, on Wednesday, 13 August 2008.

I contacted the individuals listed that were recognized by NUWC management for a job well done on the "Network Services" contract and from all of those, your company received great grades. One individual told me that success of the project is due in great part because of Rite-Solutions involvement.

I have said on many occasions that my fear is those small businesses that don't take the customer or the mission seriously and how that negatively impacts small business advocacy at the activity. When we find a contractor that exceeds expectations and satisfies the customer it makes my job easier. Your regard for our mission has always made my case to go to small business easier. So, this is not an endorsement but rather a Thank you.